How AI is Reshaping the Future of Employee Training
AI is eating your corporate learning management system, specifically Generative AI (GAI).
If you've been using your LMS for employee training for more than a year, and you assume it took nine months to a year to implement. Then, your LMS was likely developed at least four years before your evaluation and acquisition of the system. If all of that is true, then your system was developed at least four years before the release of OpenAI's ChatGPT. Basically, your current LMS was developed to store, tag, and retrieve data based on parametric or filtered search. This type of filtered search is ok, but it mainly retrieves documents - not answers. T
Similarly, if this content is also being served to your customers and partners via your website, the problem is only amplified. This means that no one can find the specific answer they are looking for, and they have to resort to calling your contact center or helpdesk. So much for deflection. The result is a loss of productivity, revenue, and customer satisfaction.
If your omnichannel customer service and support are also 'powered by' your knowledge management system that serves as the repository for your corporate learning... all your stakeholders are struggling and becoming more and more dissatisfied with your brand. If your brand reputation falters, this opens the door for an incumbent with a smarter and faster solution to the intelligence transfer and intelligence learning required by your stakeholders.
Welcome to the Age of AI and Mobeliz Learning Intelligence Systems. We've developed Mobeliz LIS to empower small business owners to accelerate the onboarding and training of their employees without the investment overhead of legacy learning and knowledge management systems.
To schedule a demo, contact us at info@cims.ai.
Skip Roncal
cofounder
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