"Winning teams have depth. A Coach's job is to keep the bench motivated, engaged, and always learning."

Skip Roncal
Mar 17
2 min read

Gregg Popovich, San Antonio Stars Head Coach, 2015-2021

During the first couple of years of launching Vlocity Industry Cloud, my cofounder and I were involved in the training and enablement of our customer-facing teams, and our system integration channel partners. As the developers of a new technology solution, it was critical to scale the transfer of knowledge to better serve our customers. Building an enablement program and eventually a University function was critical to scaling our distribution and was paramount to achieving customer satisfaction for successful implementations.

The challenge - these organizations measure their success in part based on project billable hours. This billable hour incentive often leads to a budget constraint for in-person training, and consultants are persuaded to use vendor portals and e-learning solutions to achieve their certifications. These solutions are static at best and the consultants must undertake this training method for each target solution. Across the industry, this process is ineffective and merely serves as a method for checking the 'training-certification' box.

A solution - Mobeliz Advisor. Mobeliz can support multiple vendor solutions and can provide just in time micro-learning and certifications. Consultants can access content at any time and on any device, and also bring the knowledge base along to their projects. This ensures that consultants on a project as well as those on the bench can access and activate their knowledge of a given solution just in time to make an impact on their projects.